Customer information: General Product Safety Regulation (GPSR)

At HEWI Heinrich Wilke GmbH, we attach great importance to the safety and quality of the products we offer. For this reason, we are happy to inform you about the requirements of Regulation (EU) 2023/988, also known as the General Product Safety Regulation (GPSR). This regulation serves to strengthen product safety in the internal market and improve consumer protection.

We have set out the most important provisions of the regulation and our measures below:

1.     Ensuring product safety

All the products we sell fulfil the safety and quality requirements set out in the regulation. We carry out regular tests to ensure that no dangerous products are placed on the market.

2.     Traceability of products

The regulation stipulates that the origin of each product can be traced. We therefore carefully document the entire supply chain to ensure traceability.

3.     Consumer warnings and recalls

If we discover that a product does not meet the safety requirements or poses a health risk, we will inform you immediately and initiate recall measures. Our aim is to quickly identify and eliminate potential risks.

4.     Rapid response to safety issues

Should a safety issue arise, we guarantee fast and efficient communication. You will be fully informed and all necessary steps will be taken to minimise possible risks.

5.     Complaints and grievances

If you have any questions or concerns about a product, you can contact our support team (+49 5691 82-0 or info@hewi.de) at any time. We take your feedback very seriously and are constantly working to improve our processes.

By implementing Regulation (EU) 2023/988, we want to ensure that you can continue to use our products with full confidence. For further information or if you have any questions, please do not hesitate to contact us.